Ongoing Support

Kept running, secure and supported, for as long as you use it.

Your engagement stands the platform up; your subscription keeps it running. It starts at go-live, and it’s required for access.

Hosting & Support Subscription

What your subscription covers

Everything it takes to keep your dedicated instance running, secure and current — applied for you.

A dedicated, single-tenant instance, hosted in the United States
Daily backups and security monitoring
Platform updates and maintenance, applied for you
Unlimited named users at your organization
Confirmed defects fixed at no charge
How-to questions answered within 2 business days
A set allowance of light admin help each month

A 12-month initial term, then month to month. CrownEvents.OS is available only as a managed subscription, so access continues while the subscription is active. How your instance is protected.

What we commit to, in writing

Ongoing, on your subscription

For as long as your subscription is active.

How-to questions: Answered within 2 business days
A confirmed defect: Fixed at no charge
Light admin help: user issues, settings, small data fixes: A set allowance each month
Anything beyond that: Quoted before any work starts

Support hours: Monday to Friday, 9–5 Central, excluding US holidays.

Guiding Leaders. Aligning Systems. Driving Results.

Ready for structure, not guesswork?

Tell us about your needs. An initial consultation is enough to determine fit.

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