What It Asks Of You
Less of your time than you’re expecting
No one on your side needs to become a software expert or project manager. At most stages, your part is to join a call or send us a list.
Your decision-maker
0–0hours
Across the whole engagement
Whoever can approve scope and timing without checking with anyone else. Needed at kickoff and at the closing review, and reachable in between.
Your day-to-day planner
0–0hours
Most of it in Discovery and Training
Whoever runs your events now, whatever their job title. They join both discovery sessions and the training, and use the platform every week.
Everyone else on your team
0minutes
Once, at the training session
Each person leaves the session with their own login, already working in the platform.
What we ask you to send
All of it is material you already have. Send it as it is, without cleanup or reformatting. Structuring it is our job, and the original tells us more than a summary would.
- However you track upcoming events: a spreadsheet, a shared calendar or an email thread
- Who on your team needs a login (names and work email addresses are enough)
- Your event budget, and what the last one actually cost once the invoices landed
- Your vendor list, wherever it lives, plus any contracts and rate cards worth keeping
- Your current checklist or run-of-show, so we can see what you track that we don't
- Any post-event surveys you've run, so we can set your satisfaction baseline
The Crown Commitment
Four promises. Each one is written into your agreement, which governs.
- We answer within one business day while you are implementing, and the same business day for anything blocking an event in the next seven days.
- Everything in your agreed scope works within 60 days of go-live, or we add the time at no charge.
- A confirmed defect is fixed at no charge, for as long as your subscription runs.
- Nothing is billed without a written quote you approve first.
Support hours: Monday to Friday, 9–5 Central, excluding US holidays. The full response targets are set out in your agreement and answered in the FAQ.
The only thing that slows an engagement is waiting on information. The sooner your calendar and team list arrive, the faster yours moves. We work around everything else.
Let's talk about the events on your calendar.
Tell us what you're managing today. One conversation is enough to determine whether NorthCrown is a fit.